Customer Support Representatives
Department / Administration
About:
We are seeking dedicated Customer Support Representatives to be the first point of contact for patients and providers. This role involves handling inquiries via phone, email, and chat, resolving issues, and ensuring a positive patient experience. The successful candidate will demonstrate excellent communication skills, empathy, and the ability to manage patient interactions in a professional and supportive manner.
We are seeking dedicated Customer Support Representatives to be the first point of contact for patients and providers. This role involves handling inquiries via phone, email, and chat, resolving issues, and ensuring a positive patient experience. The successful candidate will demonstrate excellent communication skills, empathy, and the ability to manage patient interactions in a professional and supportive manner.
Experience:
Respond promptly to patient and provider inquiries across multiple channels (phone, email, chat)
Provide accurate information about services, appointments, and processes
Resolve issues or escalate to the appropriate department when necessary
Document all interactions in the support system for accurate record-keeping
Maintain patient confidentiality and adhere to compliance standards
Ensure high levels of customer satisfaction by delivering compassionate service
Respond promptly to patient and provider inquiries across multiple channels (phone, email, chat)
Provide accurate information about services, appointments, and processes
Resolve issues or escalate to the appropriate department when necessary
Document all interactions in the support system for accurate record-keeping
Maintain patient confidentiality and adhere to compliance standards
Ensure high levels of customer satisfaction by delivering compassionate service
Other Info:
Competitive salary with performance incentives
Paid time off and holiday benefits
Flexible work hours and remote-friendly options
Health insurance coverage (medical, dental, vision)
Professional training and career development opportunities
Supportive and collaborative work environment
Competitive salary with performance incentives
Paid time off and holiday benefits
Flexible work hours and remote-friendly options
Health insurance coverage (medical, dental, vision)
Professional training and career development opportunities
Supportive and collaborative work environment